Job Posting: Service Advisor
Are you looking for an employer that values a good work-life balance?
Do you want to join a growing company that treats you with respect and dignity?
If you answered yes to either of the above questions, Bobcat of Brantford currently has an opportunity for an experienced Service Advisor.
Our Team is a group of dedicated individuals who are always ready to assist our customers and the communities in which we live. Friendly, knowledgeable and reliable, our customers can count on Bobcat of Brantford for effective and experience driven expertise.
We offer an attractive and competitive compensation program where we recognize the efforts of our team for their above and beyond the call of duty work ethics.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disability Act, 2005, we are committed to meeting the needs of people with disabilities and will do so by preventing and removing barriers to accessibility in all parts of the hiring process. Reasonable accommodations will be provided when raised during the recruitment process.
We thank all candidates who apply, however, only those selected for a personal interview will be contacted. No phone calls and/or agencies please.
Do you want to join a growing company that treats you with respect and dignity?
If you answered yes to either of the above questions, Bobcat of Brantford currently has an opportunity for an experienced Service Advisor.
Service Advisor is a customer-facing role responsible for delivering an exceptional ownership experience by supporting service operations from intake through completion. This position serves as a key connector between customers, technicians, and internal departments—ensuring equipment is maintained and repaired efficiently while driving strong service performance, customer satisfaction, and retention.
The ideal candidate is organized, technically curious, customer-focused, and thrives in a fast-paced dealership environment.
Key Responsibilities:
Customer Experience & Service Support
- Greet and assist customers in person, by phone, and via email with service-related inquiries.
- Act as a trusted advisor by identifying customer concerns and recommending appropriate repairs, inspections, and preventative maintenance solutions.
- Prepare accurate service estimates and work scopes, proactively identifying value-added maintenance and service opportunities.
- Clearly explain repair needs, service timelines, and next steps to build trust and transparency.
- Provide regular updates on work progress and follow up after service completion to ensure a positive customer experience.
- Educate customers on equipment care, service intervals, and preventative maintenance best practices.
Service Operations, Scheduling & Workflow
- Convert customer concerns into clear, detailed work orders with accurate technician instructions.
- Schedule in-shop and field service work while balancing technician availability, workflow efficiency, and customer urgency.
- Monitor work-in-progress (WIP) and proactively identify delays or constraints.
- Collaborate closely with technicians to align repair timelines, service scope, and estimate accuracy.
- Support service intake processes, including Arrival Condition Reports (ACRs) for new or incoming equipment.
Invoicing, Records & Warranty
- Ensure completed service work is properly documented, billed, and closed in a timely manner.
- Support accurate customer and warranty invoicing.
- Maintain organized service histories, technician notes, estimates, and warranty documentation.
- Assist with warranty claim submissions and follow-ups as required.
- Review telematics data, factory service bulletins, and service notices when applicable to customer equipment.
Sales, Marketing & Cross-Department Support
- Collaborate with Sales and Rentals teams to provide seamless customer support and consistent communication.
- Assist with planning and promoting service campaigns, seasonal maintenance reminders, and customer outreach initiatives.
- Support company events, product demos, and customer appreciation activities as needed.
Facility, Yard & Safety Support
- Help maintain clean, safe, and organized service areas.
- Assist with yard organization, machine staging, and equipment flow as required.
- Support general facility upkeep and safe handling of equipment during service intake and release.
Technology & Systems
- Proficient with dealership management systems and service scheduling software.
- Comfortable using CRM tools (Insightly / Touchpoints), mobile applications, and equipment telematics.
- Able to prepare and interpret service estimates, invoices, and reports using Microsoft Office tools.
- Customer-first mindset with strong communication and relationship-building skills.
- High attention to detail, organization, and follow-through.
- Experience in heavy equipment, automotive, powersports, or dealership service environments preferred.
- Ability to lift 35–55 lbs and work in a physically active setting.
- Valid G-class driver’s license with a clean driving record (abstract may be requested).
- Comfortable multitasking in a fast-paced, high-volume environment.
- Willingness to complete manufacturer and dealership training (online and in-person).
- Technically curious and comfortable learning new systems and equipment platforms.
- Maintain high customer satisfaction through clear communication, accuracy, and responsiveness.
- Support service revenue growth through effective maintenance recommendations and proactive customer follow-up.
- Ensure repair orders are completed, invoiced, and closed accurately and on time.
- Contribute to shop efficiency, technician productivity, and workflow consistency.
- Participate in ongoing training and quarterly performance reviews.
- Champion Bobcat of Brantford’s reputation for quality, transparency, and integrity.
- Live our Core Values: Live Safe · Be Better · Make It Easy · No Drama · Outcome Driven
About the Company:
Our Team is a group of dedicated individuals who are always ready to assist our customers and the communities in which we live. Friendly, knowledgeable and reliable, our customers can count on Bobcat of Brantford for effective and experience driven expertise.
We offer an attractive and competitive compensation program where we recognize the efforts of our team for their above and beyond the call of duty work ethics.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disability Act, 2005, we are committed to meeting the needs of people with disabilities and will do so by preventing and removing barriers to accessibility in all parts of the hiring process. Reasonable accommodations will be provided when raised during the recruitment process.
We thank all candidates who apply, however, only those selected for a personal interview will be contacted. No phone calls and/or agencies please.